Shipping and returns

 

Do you ship internationally?

Not from Canada, if you are located outside Canada please see the main Maya Kern store located at store.mayakern.com

Do you accept returns or exchanges?
As long as the item is in good condition we take returns and exchanges within 30 days of the ship date. If you receive a defective item you can exchange it for a nondefective item within 30 days of the ship date, and if you change your mind we can process an exchange or return for domestic. 

At this time we are unable to offer free returns and exchanges for Canada, please email hello@mayakern.com for return and exchange instructions.

We do not accept returns and exchanges on final sale/clearance items.

 

What is your order processing time?
Our order processing typically takes less than a week, but during high volume periods there may be waiting times of up to two weeks. For preorder processing time, please reference the preorder section.

Can I have my order package discreetly?
We don't use branded packaging, the only indication that you ordered from us will be Maya Kern on the return address. We ship using plain boxes and plain envelopes and often use recycled or reused packing material.

Can I change my address?
If you need to change your address please send an email to hello@mayakern.com with either the first and last name on your order or the order number and the address you would like it changed to.

Can you hold or combine my order?

We are no longer able to hold or combine orders.

Preorders cannot be combined with standard orders

Will I receive a shipping notification when my skirt ships?

If you included an email or phone number on your order, then yes.

 

Skirts

When will skirts restock?

If you sign up for the mailing list at the bottom of the page you will receive an email when preorder and restock dates are set.

What is the latest skirt news?

If you’re not already subscribed to the store mailing list, unfortunately there’s no way to go back and see old emails, but we do our best to make sure all the most important updates also end up on our store blog.

For even more detailed and up-to-date information, I have skirt plans and shirt plans tags on my Tumblr.

When will miniskirts return?
Miniskirts are back!

Can I reserve a skirt in advance?
No

Will [x] skirt be coming back?
Maybe! Try checking the skirt design tracker.

Why isn't [x] design available anymore?
Usually when a design is retired it's because it didn't sell enough to warrant keeping in stock. We also can't offer every design all the time, as we have way too many for that to be feasible for our small business.

[x] skirt wasn't in the recent skirt drop, will it ever come back?
Maybe! We can't offer all designs every time, so we often phase certain designs in and out between print runs.

Why are these skirt pockets so big?
The only reason for circle skirts to not have large pockets is cowardice.

Is the underskirt in some of the skirt photos included in with the skirt itself?
No, that is a petticoat! A petticoat is an undergarment and not part of the skirt itself.

 

Why isn't the petticoat included?
Not only would a petticoat increase the price significantly, but it's also down to personal preference. Some people have sensory issues that don't jive with a petticoat and others simply don't like the look! Plus, if each skirt included its own petticoat, that means customers would essentially have to buy multiple petticoats if they wanted to own more than one skirt design. They'd also have to store all those petticoats and I don't know about you, but my closet isn't that big.

How do the skirts fit for amab people?
The fit depends on where you want the skirt to sit, regardless of assigned gender. Some amab folks may have difficulty wearing elastic waistbands at the waist due to how fat is distributed differently for different bodies and they may not be used to feeling constriction in an area other than their hips.

I have heard that because the skirts are so stretchy and have such huge pockets they can be really helpful when transitioning to more feminine attire and getting used to more constricting garments with small or no pockets.

Are the skirts machine washable?
Our skirts are completely machine washable. However we still recommend washing on cold with gentle detergents for the best color longevity. You can also steam clean your clothes if you want to avoid the washer all together! The official care instructions from our manufacturer are listed in each listing, as some garments require different care from others.

Can the skirts go in the dryer?
Our manufacturer's official care guide recommends NOT putting our printed skirts in the dryer to best preserve the longevity of the custom printing. We personally have washed and dried our skirts on the tumble dry setting many times without issues, but you mileage may vary depending on the settings you use and your specific machine. In those cases we recommend hanging to dry or putting the skirts in garment bags while in the dryer to avoid friction with other items. The official care instructions from our manufacturer are listed in each listing, as some garments require different care from others.

 

Are your skirts good for maternity?
The elastic in the skirt is flexible enough to fit a massive range of waist sizes and may be comfortable and flexible for pregnant people throughout large portions of their pregnancy. My only concern would be the elastic waistband is about an inch thick and not made to stay up on a pregnant belly, so it may sit higher or lower than desired.

Will you make maxi skirts?
We have previously collabed with our friends over at Fresh Hot Flavors to offer a small range of maxi skirts and we plan to do so again in the future

How long do you keep skirt designs "in season"?
Until they sell out or stop selling.  We don't do typical fashion seasons, as that is a great way to create garment waste. Instead, we do our best to cycle through new and old designs based on customer reaction/interest.

How is the skirt texture for texture sensitivity?
It's hard to answer this because it's different for everybody, but my wife and I are both on the spectrum and the texture doesn't bother us. We've received mostly positive feedback with a small handful of people that it doesn't work for. If the texture doesn't work for you and the skirt is in good condition we can process a return and refund.

What do I do if my skirt has an error, like a printing error or a hole in the pocket?
Email us at hello@mayakern.com with a photo of the issue and either the first and last name on your order or your order number.

Can the pockets REALLY fit a Nintendo Switch?
I carry my Switch around in my pockets and it doesn't poke out, but I suppose it does hit my leg sometimes.

 

Preorders

How often are preorders?
We are no longer offering preorders.

 

 

Other Merch

Will you make [x] kind of apparel?
Maybe! We're slowly working on expanding our apparel

When will the button-down shirts restock/get new designs?
We're taking a break on button-down shirts for a while, due to some logistical hurdles and some changes we'd like to make to the product. I'll update the newsletter and store blog if/when we make more.

Why don't you sell [x] anymore?
Depends on the item, but probably because it didn't sell enough to warrant keeping in stock. Some items sold better in person at conventions and since we no longer do those many of those items have been retired.

Will you make masks?
I sell masks on my Threadless store, along with shoes. These masks are not medical grade and if you are in a high risk area for contagion, like an airport or train station, please consider your own risk when choosing which masking option is appropriate for you.

 

Other

Can I reserve my cart?
No, as this leads to a lot of logistical issues and isn't even something Shopify allows. Shopify used to reserve the contents of a cart for 5 minutes once the checkout process was initiated, but has recently stopped doing so and it's not something we have control over.

I have a problem with my Threadless order.
You will have to contact Threadless customer support.

I have a problem with my Fresh Hot Flavors order.
You will have to contact Fresh Hot Flavors customer support.

Will I get an email when my order goes through?
If you include an email in your order information then yes.

Why do you no longer have the accessibility plugin?
It was constantly showing customers a "buy this now" popup that didn't go away when we paid the subscription fee. We got several messages warning us about the shady popup on our site. We're working on finding an alternative.

Can I file a chargeback?
We would prefer you didn't. Chargebacks are very serious, both for your bank and ours. If you believe your email has been missed, please reach out on social media (preferably Twitter), as sometimes emails do go to the wrong place or get eaten.

We do not deliberately ignore customer issues. If you haven't received a response and it's been more than a week then something went wrong.

I found your design in another shop, is it legit?
My designs are sold through here, my threadless shop and collabs with Fresh Hot Flavors. If you find my designs elsewhere please alert me at hello@mayakern.com and I will take the necessary steps to have it taken down

I bought your design from another shop and I have a problem with it.
If you bought one of my designs from an unauthorized reseller, i.e. someone on etsy who purchased a bootleg copy of my pins off aliexpress, there's nothing I can do for you. I can only assist with orders that came from my shop.

How often do you run sales?
Whenever we need to make room for new inventory! And sometimes on holidays.

Have other questions this FAQ didn't answer?
Try my general FAQ or shoot us an email at hello@mayakern.com